Hawthorne Skin

G-Site helped Hawthorne Skin & Beauty become Brisbane’s #1 skin lab.

G-Site rebuilt Hawthorne Skin & Beauty’s online presence with a high-end, conversion-focused website that reflects their holistic philosophy and five-star reputation.

230%
Increase in bookings
Case Study

Industry: Beauty & Skincare

Client Name: Hawthorne Skin & Beauty

Client Title: Charlotte – Founder

Agency: G-Site

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“We were looking to tighten up our messaging and brand for the next stage in our growth. G-Site worked closely with us to refine our positioning and create a site that truly connects with our clients. The outcome, a 230% increase in bookings month-over-month. Their deep expertise in high-converting beauty websites made all the difference.”

Client Overview

Hawthorne Skin & Beauty is Brisbane’s highest-rated holistic skin lab, offering advanced facials, LED therapy, and personalized treatments rooted in education and relaxation. Founded by Charlotte after overcoming her own skin struggles, the clinic blends medical-grade innovation with ethical, plant-based ingredients to help clients “reconnect with their confidence.”

Client Challenge

After rebranding and moving into a larger location, HSB’s old website no longer matched the quality of their clinic. It was outdated, hard to navigate, and failed to convert visitors into bookings. Complex services like DMK Enzyme Therapy and membership programs like the Light Lounge were hidden under poor UX. There was no SEO strategy, and loyalty programs couldn’t be managed online.

Solution

G-Site delivered a full digital transformation:

  • Custom Web Design & Development: Built a premium, unlimited-page site with clear navigation, elegant visuals, and detailed treatment pages showcasing HSB’s expertise.
  • SEO Campaign (12 months): Targeted local and treatment-specific keywords like “best facials Brisbane” and “DMK enzyme therapy,” driving new organic traffic.
  • Ongoing Maintenance: Managed updates, security, and performance for a full year so the team could focus on clients.
  • A/B Testing & CRO: Optimized booking flows, CTAs, and membership sign-ups to boost conversions month over month.
  • Scheduled Redesign: Complimentary refresh after two years to keep the site cutting-edge.

Results

  • Bookings Increased: Streamlined navigation and booking system significantly improved online appointment rates.
  • User Engagement Up: Clients spend longer exploring treatments, memberships, and products.
  • Brand Reputation Strengthened: The five-star rating and new visuals reinforced HSB’s status as a premium skin destination.
  • Loyalty Programs Integrated: The HSB Treat Program and Light Lounge memberships now drive repeat visits and referrals.
  • SEO Visibility Improved: The site ranks highly for local and treatment keywords, attracting new clients weekly.

Conclusion

Hawthorne Skin & Beauty’s transformation with G-Site turned an outdated site into a thriving digital storefront that mirrors their in-clinic excellence. With a powerful mix of design, SEO, and conversion strategy, the new platform attracts, educates, and converts with ease — helping more clients fall in love with their skin every day.

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